Yuyiii's Cancellation/Rescheduling Policy
Yuyiii understands that sometimes Life has other plans. Do not worry! For any Rescheduling/Cancellation, we are always here to help you with a minimum charge of 500/-
For Confirmed Booking during Blackout dates/Festive period/Long weekend, cancellation is not possible.
Please note Yuyiii's policies are over and above and irrespective of the Property's Policies w.r.t fees but don't override the Property's Cancellation/Rescheduling/Refund Policy. Indefinite Cancellations/Rescheduling/Refunds are not possible as we are not property owners
Safety and Sanitisation Measures
As communicated to yuyiii by the Property
Employee & Guest Health: The health and safety of our employees and guests is our number one priority
Thermal Cameras: Points of entry will be limited to allow our security team to conduct non invasive temperature checks utilizing thermal cameras. Anyone displaying a temperature over 100.0°F1 will be taken to a private area for a secondary temporal temperature screening. Employees or guests confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed towards appropriate medical care.
Physical Distancing
Hand Sanitizer Hand sanitizer dispensers, touch less whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, meeting and convention spaces, elevator landings, pools, salons and exercise areas. Hand lotion will be provided in guest rooms and throughout the back of house (in touch less dispensers) for employees.
Front of the House Signage
Employee & Guest Health Concerns
Case Notification:If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the Local Authorities to follow the appropriate actions recommended by it.
Hand Washing
COVID-19 Training
Personal Protective Equipment (PPE):Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance
GUEST JOURNEY
Guest Arrival A security officer will greet each visitor to the hotel. Visitors will be screened and asked to use hand sanitizer and to wear a mask (which will be provided by the hotel). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the hotel.
a)Guest Arrival Valet, Taxi or Ride ShareGuests will enter the hotel through doors that are either propped open, are automated or manually operated by anemployee. Employees will not open the doors of cars or taxis.Guests requesting bell service will be assisted and the luggage trolleys will be sanitized after each guest is assisted.Valet services will be suspended until further notice.b)Guest Arrival by Hotel CarCars will be thoroughly cleaned before and after each use.No more than four guests will be permitted per SUV and no more than two guests will be permitted per sedan.Guests will not be permitted in the front passenger seat.Hotel Guest Elevators a)An employee will be present to sanitize the button panels at regular intervals, at least once per hour.b)Signage will be posted to explain the current procedures.c)No more than four guests will be permitted per elevator.
Cleaning Products and Protocols Our hotels use cleaning products and protocols which meet local authority’s guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens.
Guest Rooms Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Room Recovery Protocol In the event of presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approval by the Local Authorities.
Air Filter and HVAC Cleaning The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.
